Cancellations & Refunds

This policy applies to every purchase made from a creator's storefront on Qynko. It is set by Qynko and applies to all creators. If a creator's own storefront policy says something different, this policy applies. A creator may still choose to refund a buyer in a case this policy does not require.

The creator is the seller of each service. Qynko collects payments for creators, applies this policy, and handles refunds that are escalated to it.

A 1:1 session or webinar booked through a bundle follows the Bundle row, not the 1:1 session or webinar row.

Whatever the table above says, the buyer receives a full refund when any of the following applies, except for a 1:1 session or webinar booked through a bundle, which follows the Bundle row:

• the service was not delivered, or is materially different from its description;
• the creator cancels a session or event the buyer paid for on its own, or does not show up for it;
• the creator removes a course, product or community the buyer paid for on its own, or removes a substantial part of a course, including content its listing specifically advertised, so that it no longer matches what was sold, and access is not restored (the buyer is refunded for the access they lose);
• a payment was captured but the purchase was not completed, or the buyer was charged twice; or
• Qynko cancels a purchase for any reason other than the buyer's own fraud or serious breach of Qynko's Terms & Conditions — for example, the creator's fraud or breach.

• If the creator cancels, or does not hold the session (does not join), the buyer is refunded in full automatically, unless the session was booked through a bundle. The creator earns nothing for that booking.
• A buyer who wants to cancel asks through a support ticket. A request made at least 24 hours before the session starts is eligible for a full refund.
• A cancellation made less than 24 hours before the session is not eligible, and a buyer who does not join a session the creator attends is not refunded.
• A session that is held is not refunded, except under Always Refunded.

• If the host cancels or does not show up, every registered buyer is refunded automatically, except a buyer who registered through a bundle.
• If the host joins more than 15 minutes late, a registered buyer can ask for a full refund through a support ticket within 24 hours of the scheduled end, except a buyer who registered through a bundle.
• A buyer who does not attend is not refunded.

• A refund request must be made within 3 days of the purchase, or for a community, within 3 days of the latest payment.
• A purchase that has been accessed (a lesson or content opened, a product downloaded or opened, or a community entered or its invite link used) is not refundable, except under Always Refunded. Qynko and the creator may check the information available, such as course progress, to confirm this.
• For communities, only the latest payment can be refunded. Earlier paid periods are not refunded, and there are no refunds for the remaining part of a paid period.
• Editing, replacing, reordering or removing individual lessons in a course the buyer still has access to is not a reason for a refund, unless it falls under Always Refunded.

• Automatic refunds: Creator cancellations, creator no-shows for 1:1 sessions and webinars, and failed purchases are refunded without the buyer having to ask. A 1:1 session or webinar booked through a bundle is not refunded (see Bundle in the table above).
• Refund requests: The buyer raises a support ticket to the creator from their purchase, with the reason. The creator approves or declines it under this policy.
• Escalation to Qynko: If the buyer disagrees with the creator's decision, or the creator does not respond, the buyer can escalate it to Qynko at any time by writing to support@qynko.com with the order ID. Qynko decides escalated requests under this policy.

• Automatic refunds for cancellations and creator no-shows are credited in full to the buyer's Qynko balance, which can be used for purchases on Qynko. The buyer can ask support@qynko.com to send such a refund to the original payment method instead, and Qynko will do so.
• Refunds approved on request are paid in full to the original payment method (UPI, card or net banking).
• A failed purchase, where the payment was captured but the purchase was not completed, is refunded automatically to the original payment method. If that refund has not arrived within 7 working days, or the buyer was charged twice, the buyer can write to support@qynko.com.
• Once a refund is approved, Qynko starts it promptly. Banks usually credit it within 5–7 working days, and some take up to 10.
• Payments older than 6 months cannot be refunded through the payment gateway. Qynko refunds them by bank transfer instead.

The buyer always receives the full amount. What the refund means for the creator depends on its cause:

• A buyer's right to a refund does not depend on whether the creator has already withdrawn the money.
• If the creator's balance does not cover a refund, the balance becomes negative. Withdrawals are blocked until it is cleared, and the creator's future earnings are applied to it, as set out in the creator Terms & Conditions.
• Refunds for non-delivery, cancellations, no-shows and payment disputes always go through, even if the creator's balance is negative.

Creators who cancel sessions or events repeatedly may have their bookings restricted or their account reviewed, to protect buyers. If a cancellation was caused by illness, an outage or another event beyond the creator's control, contact support@qynko.com.

This policy covers purchases from creators. Fees creators pay Qynko for a paid plan are not refundable, except where we charged in error or where the law requires a refund.

• If a buyer or creator disagrees with Qynko's decision on an escalated request, they can write to support@qynko.com with the order ID within 7 days of that decision to ask for a review. We review evidence from both the buyer and the creator.
• Qynko's decision is final for the purposes of this platform, without prejudice to your statutory rights, including your rights under the Consumer Protection Act, 2019.
• If you are not satisfied, you can write to our Grievance Officer, Akshoy Duya (Founder), at grievance@qynko.com. Consumer complaints are acknowledged within 48 hours and redressed within one month.

• Refunds and disputes: support@qynko.com
• Grievances: grievance@qynko.com
• Operator: Procellence Technology (sole proprietorship; proprietor Mou Das Duya), 116B Digha Road, Nandakumar, West Bengal 721632, India. GSTIN 19HKNPD4604R1ZF.