Account Deletion

You can ask us to delete your Qynko creator account at any time. This page explains how to ask, what happens to your storefront, your buyers and your balance, and which records we must keep by law.

• By email: Send a request to support@qynko.com from the email address registered on your account, with the subject "Account Deletion Request".
• By support ticket: Raise a support ticket to Qynko from your dashboard asking for your account to be deleted.

• Withdraw your available balance. Withdrawals need a payout account in your own name, and approved KYC once your total earnings pass ₹5,000.
• Deliver, or cancel and refund, any upcoming 1:1 sessions and webinars.
• Download any content, buyer lists or records you want to keep.
• If you are on a paid plan, cancel it so it does not renew. Plan fees already paid are not refunded, except where we charged you in error or where the law requires a refund.

• Your storefront is unpublished, and no new purchases can be made.
• Buyers keep access to content they have already purchased until deletion is completed.
• A buyer whose paid access is cut short by the deletion, such as access to a course or product they bought or a community period they have paid for, is refunded for the access they lose, and the refund is deducted from your balance.
• Upcoming 1:1 sessions and webinars that you have not delivered are cancelled, and their buyers are refunded in full, as creator cancellations under our Cancellations & Refunds Policy. A 1:1 session or webinar a buyer booked through a bundle is not refunded on its own, as the Bundle row of that policy sets out.
• Refund requests from buyers of your other services are handled under our Cancellations & Refunds Policy, and any refund is deducted from your balance.
• Commission is not charged on sales that are refunded.
• Your subdomain is released when deletion is completed.

• Any balance left when you ask for deletion is paid to your verified payout account within 30 days after all holds, refund windows and disputes on your sales have closed, provided your KYC is approved where it is required.
• Refunds, chargebacks and other amounts you owe under our Terms & Conditions are recovered from your balance first.
• If your balance is negative, the amount remains a debt you owe to Qynko after your account is deleted.

The law requires us to keep some records after your account is deleted. We keep them securely, use them only for the reasons below, and they are not visible on Qynko:

• If you connected an Instagram Business or Creator account, deletion clears your access token and unsubscribes our comment webhook from your account.
• You can disconnect Instagram at any time without deleting your Qynko account, from Settings → Integrations → Instagram → Disconnect, or by removing Qynko under Instagram → Settings → Apps and Websites. Disconnecting clears your access token and pauses your automations; your comment records and opt-out lists are kept until your account deletion is completed.
• If you submit a data deletion request through Meta, we delete your access token, integration and automation settings, and the records in which your Instagram account appears as a commenter, and return a confirmation code, as Meta's policies require. Comment records and opt-out lists stored under your Qynko account are deleted when your account deletion is completed.

• Deletion requests: support@qynko.com
• Privacy queries: privacy@qynko.com
• Grievances: grievance@qynko.com