Qynko - Terms and Conditions

Acceptance of Terms

Acceptance of Terms By accessing and using the Qynko app, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this app.

Definitions

• User: Any individual who creates an account and uses Qynko. Each user is allowed only one account.
• Service Provider: Any individual Any individual providing services through Qynko.
• App: The Qynko application and its associated services.

Services Provided

Qynko offers the following services:

• Audio and video calls, booked and conducted within the app.
• Secure in-app payment and withdrawal functionality.
• Community features include posting queries and sharing content.
• Expert responses and AI-powered suggestions for queries.

Eligibility

• You must be at least 13 years old to use Qynko. By registering, you confirm that you meet this age requirement.

User Accounts

• You must create an account to use certain features of the app.
• You are responsible for maintaining the confidentiality of your account information and password.
• You agree to provide accurate, current, and complete information during the registration process.

Use of Services

• You agree to use the services only for lawful purposes.
• You agree not to post or share content that is illegal, offensive or violates any third party’s rights.
• Any user found to engage in abuse, harassment, or illegal activity during calls may be permanently banned, and Qynko may cooperate with law enforcement.
• Qynko reserves the right to terminate or suspend your account if you violate these terms.
• Service Providers set their own rates for sessions. Users pay from their app wallet for a session. All sessions are done through audio or video calls.

Prohibited Conduct:

Service Providers are strictly prohibited from attempting to divert users (seekers) away from the Qynko platform for personal or commercial benefit. This includes, but is not limited to:

• Sharing personal contact details for the purpose of conducting consultations, sessions, or making payments outside the Qynko app.
• Promoting or advertising any external services, platforms, or alternatives that could negatively impact Qynko’s financial interests, reputation, or user base, whether during a session or through messages, is strictly prohibited.
• Encouraging or instructing users to book consultations, sessions, or make payments outside the Qynko app.

Such actions breach these Terms & Conditions and may cause financial and reputational harm to Qynko. Violators may face account suspension or permanent ban, and Qynko reserves the right to pursue legal remedies, including claims for damages and lost revenue.

Payments and Withdrawals

• All payments and withdrawals must be made through Qynko’s secure payment system.
• You are responsible for any fees or charges associated with your transactions, which may vary depending on the payment method.
• Qynko is not responsible for any issues arising from third-party payment providers outside of Qynko.
• Payment issues or disputes must be reported within 15 days. Any issue related to payments or withdrawals within Qynko will be resolved within 3-15 working days. For support, reach us at [email protected].

Fees

• Users pay a service charge, and service providers receive the amount they set.
• Do not pay any additional charges outside Qynko. If you do, we are not responsible for any losses.

Cancellations and Refunds

• We are not responsible for refunds based on dissatisfaction with the services provided by independent service providers.
• However, if a session is not conducted or completed due to technical issues or no-show, refund requests may be considered as per Qynko’s cancellation and refund policy.
• Service charges are non-refundable.
• Service providers set their call rates, and Qynko does not control the quality or outcome of their services.

Liability

• Qynko serves solely as a platform connecting users with independent service providers. We do not endorse, control, or take responsibility for the accuracy, quality, or outcomes of the services offered by service provide on the platform.
• All consultations and advice provided through Qynko are solely the responsibility of the individual service provider. Qynko does not guarantee the accuracy, reliability, or suitability of any advice or services offered by experts. If a user experiences any loss, damage, or adverse outcome due to the advice received, Qynko will not be held liable in any form, legally, financially, or otherwise.
• All services on Qynko are provided directly by individual professionals, not by Qynko.
• Service providers operate independently, and Qynko is not liable for any outcomes resulting from their services.
• Users engage with service providers at their own discretion and risk.
• Qynko is not responsible for any damages, losses, or disputes arising from services provided through the platform.
• Qynko does not provide any warranties or guarantees regarding the services offered by professionals.

• AI Disclaimer:

  AI suggestions on Qynko are for general information only and do not replace professional advice. Qynko is not liable for outcomes based on AI-generated responses.

• Identity Verification Disclaimer:

  Qynko may conduct identity verification for service providers, including collection of government-issued ID (such as Aadhaar or PAN), a recent photograph, and proof of professional experience. However, we do not guarantee the authenticity or qualifications of any provider. Users should exercise discretion before availing of services.

• User Conduct and Misuse Policy:

  Qynko is committed to maintaining a respectful, safe, and professional environment for all users. Any form of abuse, harassment, offensive language, hate speech, or inappropriate conduct during calls, messages, or interactions on the platform is strictly prohibited.

  Individuals found engaging in such behavior may have their accounts suspended or permanently banned. In such cases, Qynko will not be held liable for the actions of its users. The offending party shall bear full personal and legal responsibility for their behavior.

  Users acknowledge that any such incidents may be reported to the appropriate authorities. Qynko may cooperate with law enforcement if required, and users are encouraged to report such incidents to Qynko at [email protected] or [email protected].

Termination of Services

• Qynko reserves the right to suspend, restrict, or terminate access to the platform for any violation of these Terms, including but not limited to misuse, fraudulent activities, or violations of applicable laws.
• In the event of account suspension, users may contact support within 7 days to appeal. Qynko reserves final discretion after reviewing the matter.

Copyright and Intellectual Property

• By posting content on Qynko App, you grant Qynko a worldwide, non-exclusive, royalty-free, transferable license to use, copy, reproduce, publicly display, and distribute such content for the promotion of Qynko services, subject to applicable privacy laws.
• You retain ownership of your content but authorize Qynko to use it for promotional and operational purposes.
• All content posted on Qynko belongs to the original creator or rights holder. While Qynko does not permit unauthorized copying or distribution within the app, users are not allowed to copy, reproduce, or use others' content without permission.

Data Privacy and Security

• We collect personal data such as name, email, and payment details to provide services.
• Your data is stored securely and handled in compliance with applicable Indian data protection laws.
• Important: If you share personal information (e.g., phone number, address, or bank details, etc.) during a chat or call with a service provider or any other user, Qynko is not responsible for any misuse of that information. Please exercise caution when sharing personal details.

Changes to Terms

• Qynko reserves the right to modify these Terms & Conditions at any time. We will notify you of any updates within Qynko and update the "Last Updated" date at the top of this document. If you accept the updated Terms & Conditions, you can continue using Qynko. If you do not agree to the updated terms, you may discontinue using the app.

Dispute Resolution

• Any disputes arising from these Terms & Conditions will be governed by the laws of India.
• Users agree to resolve disputes exclusively under the jurisdiction of the courts in India.

Contact Us

Need Help?

• If you have any questions about these Terms and Conditions, please contact us at
• Email: [email protected]