Qynko Slot Booking - Terms & Conditions

Definitions

• User:An individual who books a session with an expert on Qynko.
• Expert/Service Provider: A professional offering their services through Qynko and available for slot bookings.
• End Call: A function available only to the user (who booked the call). If the user ends the call, the session is terminated, and neither the user nor the expert can rejoin.
• Leave Call:A function available to both the user and the expert. If a participant leaves the call, the session remains active, and both parties can rejoin within the booked duration. The expert only has the option to leave, not end the call.
• Minimum Billable Duration:The minimum amount of time a user must pay for, even if they leave the call earlier than their booked slot.

Slot Booking Process

• Users can book a slot with any professional or expert available on Qynko, provided the expert has listed their availability. Users can search for professionals based on specific categories and directly book a slot with them according to the expert’s available time slots. Users have complete flexibility to customize the session duration as per their needs, subject to the expert’s available time slots.

Payment Terms

• Users must pay the full amount at the time of booking.
• The total amount is calculated based on the expert’s per-minute call rate and Qynko’s platform commission.
• If a user edits the slot duration, the payment is adjusted accordingly:
  • Increasing duration: The user must pay extra for the additional time.
  • Decreasing duration: The excess amount (based on the reduced duration) is automatically refunded to the Qynko wallet, which can be withdrawn anytime.

Slot Cancellation, Editing, and Refund Policy

• Users can edit or cancel a slot anytime up to 1 hour before the scheduled time.
  • If a user cancels a slot at least 1 hour before the scheduled time, they receive a full refund.
  • If the experts cancels the slot, the user receives a full refund.
• If an expert fails to join the call at the booked time, the user receives a full refund.
• If a user does not join the call and does not cancel it, but the expert joins and waits, the expert will be compensated for the duration they waited. The remaining amount will be refunded to the user’s Qynko wallet.
• If a user ends the call early, they must pay at least 60% of the total booked time (minimum billable amount - Minimum billable conditions apply only if the user 'ends' the call early, not if they simply leave).
• If a user leaves the call without ending it, charges apply based on the time the expert remains available within the booked duration. If the expert stays for the entire slot, they receive full payment. If the expert also leaves, they are paid only for the time they were available, and the rest is refunded to the user’s wallet.
• If an expert joins the call but the user does not, the expert will be paid for the duration they waited in the call.

Platform Charges & Commission

• Qynko charges 20% of the expert’s per-minute rate from the user.

Data Privacy & Security

• Users should not share personal information (such as bank account details, phone numbers, addresses, or other confidential data) during calls. Qynko is not responsible for any misuse of shared information. >
• Experts must not share, record, or disclose any user data without explicit consent. This includes but is not limited to:
  • Screen recordings
  • Screenshots
  • Any Photos/Videos
  • Sharing user details in any form
• If an expert is found violating these terms, Qynko reserves the right to suspend their account immediately and take legal action if necessary.

Service Disclaimer

• Qynko does not provide any services directly; it acts solely as a platform connecting experts with users.
• Qynko is not responsible for the quality or outcomes of services provided by independent experts.
• Users cannot claim refunds due to dissatisfaction with the service provided by an expert.
• Any risks or liabilities related to the service are solely between the expert and the user.

User Responsibilities & Code of Conduct

• Users must maintain appropriate behavior during calls. This includes:
  • No abusive language or harassment.
  • No unauthorized recordings of the session.
• Violations may result in account suspension or termination.

Termination & Account Suspension

Qynko reserves the right to suspend or terminate accounts under the following conditions:

• Violation of Qynko’s terms and conditions.
• Engaging in fraudulent activities.
• Repeated user complaints about inappropriate behavior or service misconduct.

By using Qynko’s slot booking feature, users and experts agree to abide by these terms. Failure to comply may result in penalties, including account suspension or legal action where applicable